IndiHome Balikpapan menyadari pentingnya pelayanan after sales. Oleh sebab itu indiHome memberikan kemudahan bagi pelanggan yang mengalami gangguan pada layanan IndiHomenya dengan menyediakan beberapa opsi pelaporan yang pastinya fast respon.
- Apa saja yang perlu disiapkan pelanggan ketika lapor gangguan?
Guna pengecekan data dan percepatan penanganan gangguan yang dialami, saat pelaporan gangguan pelanggan wajib menyertakan :
- No. ID pelanggan IndiHome (No. Pembayaran bulanan)
- Alamat lengkap indihome yang mengalai gangguan
- No. HP aktif yang dapat dihubungi guna mempermudah komunikasi dengan team perbaikan.
- Kendala / gangguan layanan IndiHome yang dialami
- Media untuk lapor gangguan IndiHome
Pelanggan IndiHome Balikpapan dapat melakukan pelaporan melalui media berikut :
1. Lapor gangguan melalui Link Berikut
2. Lapor gangguan melalui Aplikasi MyIndiHome, dengan lapor gangguan melalui Myindihome pelanggan akan mendapatkan prioritas penanganan gangguan. Aplikasi dapat di download di HP anda baik Android maupun iPhone
3. Lapor gangguan IndiHome melalui Media Sosial Facebook, Instagram, atau Twitter @indihomecare
4. Lapor gangguan IndiHome melalui
call pusat (0542147) atau
(021147)5. Lapor gangguan IndiHome bebas pulsa bisa telepon ke nomor 08001035394
6. Datang ke kantor Plasa Telkom terdekat
Hubungi Devisi Marketing IndiHome Balikpapan untuk pengajuan pasang baru.
Terimakasih, Semoga bermanfaat.
IndiHome akan terus meningkatkan kualitas pelayanan kepada para pelanggan setia.
#TelkomBalikpapan
#IndiHomeBalikpapan
#LaporGangguanIndiHome
#PlasaTelkomBalikpapan
/* FINAL PACKAGE COLOR SYSTEM — AUTHORITATIVE */
.package-card{color:#172033!important;background:linear-gradient(180deg,#FFFFFF,#F8FAFC)!important;}
.package-card .package-top{color:#fff!important;}
/* Telkomsel One — red */
.package-card.package-one{--accent:#D7192D;--soft:#FDE8EB;background:linear-gradient(180deg,#FFF8F9,#FFF0F2)!important;border-color:#F3C5CB!important;}
.package-card.package-one .package-top{background:linear-gradient(135deg,#7F0712,#C81025 55%,#E63A4B)!important;}
.package-card.package-one .package-number{background:#fff!important;color:#B20E20!important;}
.package-card.package-one .package-badge{background:rgba(255,255,255,.16)!important;color:#fff!important;border-color:rgba(255,255,255,.35)!important;}
.package-card.package-one .package-stat.speed{background:linear-gradient(135deg,#FFFDFD,#FDE8EB)!important;border-color:#F1C2C8!important;color:#172033!important;}
.package-card.package-one .package-stat.price{background:linear-gradient(135deg,#C81025,#8F0715)!important;color:#fff!important;border-color:#8F0715!important;}
.package-card.package-one .package-cta{background:linear-gradient(135deg,#8F0715,#D7192D)!important;color:#fff!important;}
/* EZnet — blue */
.package-card.package-eznet{--accent:#0B73B9;--soft:#EAF5FC;background:linear-gradient(180deg,#F9FCFF,#EAF5FC)!important;border-color:#BFDDEF!important;}
.package-card.package-eznet .package-top{background:linear-gradient(135deg,#063B70,#0B73B9 55%,#2998D0)!important;}
.package-card.package-eznet .package-number{background:#fff!important;color:#0B5C94!important;}
.package-card.package-eznet .package-badge{background:rgba(255,255,255,.16)!important;color:#fff!important;border-color:rgba(255,255,255,.35)!important;}
.package-card.package-eznet .package-stat.speed{background:linear-gradient(135deg,#FFFFFF,#EAF5FC)!important;border-color:#BFDDEF!important;color:#172033!important;}
.package-card.package-eznet .package-stat.price{background:linear-gradient(135deg,#0B73B9,#064E7A)!important;color:#fff!important;border-color:#064E7A!important;}
.package-card.package-eznet .package-cta{background:linear-gradient(135deg,#064E7A,#0B73B9)!important;color:#fff!important;}
/* Extra — navy */
.package-card.package-extra{--accent:#0B4F8A;--soft:#EAF3FB;background:linear-gradient(180deg,#FAFCFF,#EAF3FB)!important;border-color:#BBD3E7!important;}
.package-card.package-extra .package-top{background:linear-gradient(135deg,#061B3A,#0B4F8A 58%,#1769AA)!important;}
.package-card.package-extra .gamer-plan{background:linear-gradient(145deg,#061B3A,#0B4F8A)!important;color:#fff!important;}
.package-card.package-extra .gamer-kicker,.package-card.package-extra .gamer-title{color:#0A3763!important;}
.package-card.package-extra .gamer-badge-big{background:#061B3A!important;color:#fff!important;}
.package-card.package-extra .gamer-chip{background:#EAF3FB!important;color:#0B4F8A!important;border-color:#BBD3E7!important;}
.package-card.package-extra .gamer-start{background:#F6FAFE!important;border-color:#BBD3E7!important;}
.package-card.package-extra .package-note-box{background:linear-gradient(135deg,#EAF3FB,#F8FBFF)!important;border-color:#BBD3E7!important;}
.package-card.package-extra .package-note-box .note-title{color:#0B4F8A!important;}
.package-card.package-extra .package-cta{background:linear-gradient(135deg,#061B3A,#0B4F8A)!important;color:#fff!important;}
/* Mesh — green */
.package-card.package-mesh{--accent:#078A5A;--soft:#E9F8F1;background:linear-gradient(180deg,#FBFFFD,#E9F8F1)!important;border-color:#BDE4D3!important;}
.package-card.package-mesh .package-top{background:linear-gradient(135deg,#06452F,#078A5A 58%,#18A66F)!important;color:#fff!important;}
.package-card.package-mesh .gamer-plan{background:linear-gradient(145deg,#06452F,#078A5A)!important;color:#fff!important;}
.package-card.package-mesh .gamer-kicker,.package-card.package-mesh .gamer-title{color:#07583C!important;}
.package-card.package-mesh .gamer-badge-big{background:#06452F!important;color:#fff!important;}
.package-card.package-mesh .gamer-chip{background:#E9F8F1!important;color:#078A5A!important;border-color:#BDE4D3!important;}
.package-card.package-mesh .gamer-start{background:#F5FCF8!important;border-color:#BDE4D3!important;}
.package-card.package-mesh .package-note-box{background:linear-gradient(135deg,#E9F8F1,#F8FFFB)!important;border-color:#BDE4D3!important;}
.package-card.package-mesh .package-note-box .note-title{color:#078A5A!important;}
.package-card.package-mesh .package-cta{background:linear-gradient(135deg,#06452F,#078A5A)!important;color:#fff!important;}
/* Gamer — purple */
.package-card.package-gamer{--accent:#7A075E;--soft:#F8EAF5;background:linear-gradient(180deg,#FFFCFE,#F8EAF5)!important;border-color:#E3C5DB!important;}
.package-card.package-gamer .package-top{background:linear-gradient(135deg,#42105F,#7A075E 55%,#A81A83)!important;}
.package-card.package-gamer .gamer-plan{background:linear-gradient(145deg,#42105F,#7A075E)!important;color:#fff!important;}
.package-card.package-gamer .gamer-badge-big{background:#42105F!important;color:#fff!important;}
.package-card.package-gamer .gamer-chip{background:#F8EAF5!important;color:#7A075E!important;border-color:#E3C5DB!important;}
.package-card.package-gamer .gamer-start{background:#FCF7FB!important;border-color:#E3C5DB!important;}
.package-card.package-gamer .package-note-box{background:linear-gradient(135deg,#F8EAF5,#FFFBFE)!important;border-color:#E3C5DB!important;}
.package-card.package-gamer .package-note-box .note-title{color:#7A075E!important;}
.package-card.package-gamer .package-cta{background:linear-gradient(135deg,#42105F,#7A075E,#A81A83)!important;color:#fff!important;}
/* CTA spacing/elevation */
.package-card .package-cta{margin:22px 18px 20px!important;min-height:48px!important;border-radius:14px!important;display:flex!important;align-items:center!important;justify-content:center!important;font-weight:900!important;box-shadow:0 5px 0 rgba(0,0,0,.22),0 12px 24px rgba(15,23,42,.16)!important;}
.package-card .package-cta:hover{transform:translateY(-2px)!important;box-shadow:0 7px 0 rgba(0,0,0,.22),0 16px 28px rgba(15,23,42,.20)!important;}
.package-card .gamer-intro,.package-card .gamer-grid,.package-card .gamer-meta,.package-card .package-note-box{margin-left:18px!important;margin-right:18px!important;}
.package-card .gamer-grid{margin-top:16px!important;}
.package-card .gamer-meta{margin-top:14px!important;}
.package-card .package-note-box{margin-top:16px!important;}
@media(max-width:480px){.package-card .package-cta{margin:20px 14px 18px!important}.package-card .gamer-intro,.package-card .gamer-grid,.package-card .gamer-meta,.package-card .package-note-box{margin-left:14px!important;margin-right:14px!important;}}
/* V6 — CLARIFY PACKAGE LABELS / BADGES */
.package-card .package-badge{
position:relative!important;
z-index:8!important;
display:inline-flex!important;
align-items:center!important;
justify-content:center!important;
gap:6px!important;
width:max-content!important;
max-width:100%!important;
min-height:30px!important;
padding:7px 12px!important;
margin-top:12px!important;
border-radius:999px!important;
font-size:9px!important;
line-height:1.15!important;
letter-spacing:.35px!important;
font-weight:900!important;
white-space:normal!important;
text-align:center!important;
box-shadow:0 5px 12px rgba(7,25,54,.12)!important;
backdrop-filter:none!important;
}
/* Telkomsel One — PILIHAN KELUARGA */
.package-card.package-one .package-badge{
background:#FFF7F8!important;
color:#9E1522!important;
border:1px solid #F2B8C0!important;
box-shadow:0 5px 12px rgba(127,7,18,.16)!important;
}
/* EZnet — INTERNET UNGGULAN */
.package-card.package-eznet .package-badge{
background:#F2F8FD!important;
color:#075A92!important;
border:1px solid #B9D8EC!important;
box-shadow:0 5px 12px rgba(6,59,112,.16)!important;
}
/* Extra — WIFI ONLY */
.package-card.package-extra .package-badge{
background:#EEF5FC!important;
color:#073E70!important;
border:1px solid #B9D1E7!important;
box-shadow:0 5px 12px rgba(6,27,58,.18)!important;
}
/* Mesh — WIFI RUMAH */
.package-card.package-mesh .package-badge{
background:#F0FAF5!important;
color:#075C40!important;
border:1px solid #B8DDCB!important;
box-shadow:0 5px 12px rgba(6,69,47,.16)!important;
}
/* Gamer — PAKET GAMER */
.package-card.package-gamer .package-badge{
background:#FBF1F9!important;
color:#641052!important;
border:1px solid #DFC2D8!important;
box-shadow:0 5px 12px rgba(66,16,95,.16)!important;
}
/* Package number (including No. 04) — make it a clean, high-contrast marker */
.package-card .package-number{
position:relative!important;
z-index:10!important;
flex:0 0 auto!important;
width:38px!important;
min-width:38px!important;
height:32px!important;
border-radius:10px!important;
display:inline-flex!important;
align-items:center!important;
justify-content:center!important;
background:#FFFFFF!important;
color:#172033!important;
border:1px solid rgba(255,255,255,.72)!important;
box-shadow:0 5px 12px rgba(0,0,0,.18)!important;
font-size:10px!important;
font-weight:950!important;
}
.package-card.package-extra .package-number{color:#073E70!important;}
.package-card.package-mesh .package-number{color:#075C40!important;}
.package-card.package-gamer .package-number{color:#641052!important;}
/* Gamer promo labels: keep title/kicker separate from the badge */
.package-card .promo-intro .gamer-kicker{
display:inline-block!important;
width:max-content!important;
max-width:100%!important;
padding:5px 9px!important;
margin:0 0 8px!important;
border-radius:999px!important;
background:rgba(255,255,255,.88)!important;
line-height:1.1!important;
letter-spacing:.7px!important;
}
.package-card.package-extra .promo-intro .gamer-kicker{color:#084A7D!important;}
.package-card.package-mesh .promo-intro .gamer-kicker{color:#075C40!important;}
.package-card.package-gamer .promo-intro .gamer-kicker{color:#641052!important;}
.package-card .promo-intro .gamer-title{
max-width:100%!important;
overflow-wrap:anywhere!important;
word-break:normal!important;
color:#172033!important;
text-shadow:none!important;
}
/* Promo badge on the right — solid surface so its text never merges with the card */
.package-card .promo-badge-big,
.package-card .gamer-badge-big{
position:relative!important;
z-index:6!important;
flex:0 0 auto!important;
color:#FFFFFF!important;
border:1px solid rgba(255,255,255,.24)!important;
text-shadow:0 1px 1px rgba(0,0,0,.18)!important;
}
.package-card.package-extra .promo-badge-big{background:linear-gradient(145deg,#061B3A,#0B4F8A)!important;}
.package-card.package-mesh .promo-badge-big{background:linear-gradient(145deg,#06452F,#078A5A)!important;}
.package-card.package-gamer .promo-badge-big{background:linear-gradient(145deg,#42105F,#7A075E)!important;}
@media(max-width:480px){
.package-card .package-badge{font-size:8px!important;padding:6px 10px!important;min-height:28px!important;}
.package-card .package-number{width:36px!important;min-width:36px!important;height:30px!important;}
.package-card .promo-intro .gamer-title{font-size:17px!important;line-height:1.15!important;}
}
